More than 45,000 MyRepublic users affected by network outage on July 21
SINGAPORE – A total of 45,637 MyRepublic users were affected early on July 21 when a network outage hit the internet service provider’s fibre broadband service.
In response to queries from The Straits Times, MyRepublic’s consumer vice-president Terry Williams said: “The outage was caused by an upstream equipment provider that was not supposed to be service impacting.
“The maintenance was part of network upgrading works.”
He added that the fix was “instantaneous” but some customers needed to restart their optical network terminals (ONTs) or modems to restore connection. Those who restarted them are now back online, he said.
According to outage tracking website Downdetector, there was a spike in the number of reported disruptions at around 3am on July 21. At 3.03am, 751 reports were made.
The number of reports fell to 99 an hour later at 4.03am, but later increased to 183 at 9.18am. Reports were still being made at 2.38pm.
A total of 96 per cent of the respondents reported having internet issues.
Some users on social media commented that the service was down in locations such as Bishan and Tampines.
In MyRepublic’s text messages to some users at about 11am that were seen by ST, the connectivity was said to be “fully restored”.
“If you’re still offline, kindly reboot your modem/ONT and router. Allow 10 to 15 minutes for connection restoration,” the message read.
Asked if such disruptions happen often and when a similar disruption last happened, Mr Williams said: “No, not in recent years.”
He added: “We will review the issue with our upstream equipment providers and vendors to help ensure new processes are in place to prevent this from happening again.”
Shan, C. H. (2024, July 21). More than 45,000 MyRepublic users affected by network outage on July 21. The Straits Times. https://www.straitstimes.com/singapore/more-than-45000-myrepublic-users-affected-by-network-outage-on-july-21