DBS investigating duplicate deductions reported by credit and debit card users

SINGAPORE - DBS Bank customers have flagged a glitch in the lender's banking services, with several of them saying that they were charged twice for transactions made on credit and debit cards.

The bank said on Friday (June 18) that it is aware of duplicate transactions on selected cards and is investigating to make refunds.

"We are identifying and fixing the issue. Please be assured that any duplicated transactions will be refunded," DBS, Singapore’s largest bank, said in a Facebook post.

"We apologise for the inconvenience caused and seek your understanding," it added.

Many users said they were unable to log in to their accounts through the app or Internet banking portal.

The bank's Internet banking portal warned users of heavy traffic to the site. 

The Straits Times has contacted DBS for more information on the glitch.

Ang, P. (2021, June 18). DBS investigating duplicate deductions reported by credit and debit card users. The Straits Times. https://www.straitstimes.com/business/banking/glitch-in-dbs-banking-services-with-customers-double-charged-for-transactions-on